Exchange, Shipping and Return Policy
Return and Exchange Policy
To be eligible for return or exchange, your product must meet the following criteria:
- Be an authentic UGGS R US products
- Purchased within the last 14 days
- Merchandise must be in new and unused condition.
- For health and hygiene reasons, Bed Toppers, Quilts, Pillows, Pillow Protectors, and Mattress Protectors are non-returnable unless faulty.
Most stocked items (excluding hygiene-sensitive items) can be exchanged within 14 days from the date of purchase. Please note that footwear returns/exchanges must be sent back as a complete pair. Incomplete or mismatched pairs will not be accepted. The customer is responsible for the cost of return shipping fees and reshipping fees. Please contact our customer service via email before proceeding with the exchange or return process.
All order cancellations will incur a $20 cancellation fee.
The store warranty applies to footwear less than one-year-old from the date of purchase and applies to defective materials and workmanship. All items sent to us which are past one year from the date of purchase will be evaluated on a case-by-case basis.
Not Covered by Warranty
- Item(s) over 1-year-old from date of purchase.
- Damaged as a result of wear and tear. (wear and tear are not considered to be faulty)
- Accidental damage.
- Water/Oil damage.
Sheepskin Is a Natural Material
- It absorbs color differently from the product.
- Color may vary.
- Don’t get sheepskin wet
- Exposure to moisture can permanently damage sheepskin.
- We collaborate with Australia Post and/or TOLL for domestic and international deliveries.
- Our shipping charges are based on the method of service and the location.
- All return shipping costs associated with the return of goods for a refund are the sole responsibility of the consumer.
- Any original shipping costs are not refundable.
- No Signature Required for Delivery
- The transportation cost and a surcharge will be charged to the consumer for the processing of each undeliverable shipment.
- Delivery time frame
- Due to the increased volume and the impact of COVID-19, our carriers are experiencing a longer than usual delivery time. Please allow a few days’ delays on your order. We continue to make regular, critical updates to our logistics, transportation, supply chain, and other processes, while adhering to extensive health and safety measures to protect our associates as they pick, pack, and ship products, to meet our demand and improve delivery speeds.
- While we make every attempt to process orders on the day they are placed, only orders placed prior to 12:00 PM will be eligible to ship out the same day, providing the order information is verifiable and payment is approved.
- Orders are dispatched Monday through Friday Only
- Australia Post will deliver your order within 5-10 working days from your order being dispatched to them for most parts of Australia. Estimated delivery times can be found on the Australia Post website.
- Warehouse location
- Our warehouse is based in ADELAIDE South Australia
- Shipment Packages
- We will try to do our best to make sure that you receive the fewest parcels possible under one shipment, and will try to send the order in one package.
50 GAWLER PLACE, ADELAIDE, SA 5000
0410 201 128 (TEXT only)
Monday – Saturday 10am – 5pm
Sunday 12pm – 5pm