Return and Exchange Policy
Return and Exchange Policy
To be eligible for return or exchange, your product must meet the following criteria:
- Be an authentic UGGS R US products
- Purchased within the last 15 days
- Be in a new and unused condition
Please note, footwear return/exchanges must be sent back as a complete pair. Incomplete or mismatched pairs will not be accepted. Customer is responsible for the cost of return shipping fees. Please contact our customer service first and lodge a claim code before sending them back to our warehouse.
Most stocked items (excluding hygiene sensitive items) can be returned or exchanged within 15 days from the date of purchase. *Returns are not free of charge, customer needs to cover the return as well as the exchange postage fee.
Note: For health and hygiene reasons, Bed Toppers, Quilts, Pillows, Pillow Protectors and Mattress Protectors are non-returnable unless faulty.
The store warranty applies to footwear less than one year old from date of purchase and applies to defective materials and workmanship. All items sent to us which are past one year from date of purchase will be evaluated on a case-by-case basis.
Not Covered by Warranty
- Item(s) over 1 year old from date of purchase.
- Normal wear and tear.
- Accidental damage.
- Water/Oil damage.
Sheepskin Is a Natural Material
- It absorbs color differently from product.
- Color may vary.
- Don’t get sheepskin wet
- Exposure to moisture can permanently damage sheepskin.
- Our shipping charges are based on the method of service and the location.
- Shipping fees charged when the order is placed are non-refundable.
- No Signature Required for Delivery
- We do recommend that you have someone available to accept the package.
- Delivery time frame
- While we make every attempt to process orders on the day they are placed, only orders placed prior to 1:00 PM with next business day shipping will be eligible to ship out the same day, providing the order information is verifiable and payment is approved.
- Orders ship and deliver Monday through Friday
- We do NOT ship or deliver on Saturday and Sundays.
- Warehouse location
- Our warehouse is based in ADELAIDE South Australia
- Shipment Packages
- We will do our best to make sure that you receive the fewest shipments possible, and will try to send the order in one package.
- Charges are made when each item ships from the warehouse.
- We do not require signatures for most deliveries.
Shop 1： 44-50 GAWLER PLACE, ADELAIDE, SA 5000
Shop 2: 41 Rundle Mall, ADELAIDE, SA 5000
08-8232 5270 or 0430 121 827
Monday – Thursday 10am – 5pm
Friday 10am – 9pm (RUNDLE MALL STORE ONLY)
Saturday 10am – 5pm
Sunday 11am – 5pm