Return and Exchange Policy
Return and Exchange Policy
To be eligible for return or exchange, your product must meet the following criteria:
- Be an authentic UGGS R US products
- Purchased within the last 14 days
- Merchandise must be in new and unused condition.
Please note, footwear returns/exchanges must be sent back as a complete pair. Incomplete or mismatched pairs will not be accepted. The customer is responsible for the cost of return shipping fees. Please contact our customer service first and lodge a claim code before sending them back to our warehouse.
Most stocked items (excluding hygiene-sensitive items) can be returned or exchanged within 14 days from the date of purchase, with a processing fee of $20 for each pair involved. *Returns are not free of charge, customer needs to cover the return as well as the exchange postage fee.
Note: For health and hygiene reasons, Bed Toppers, Quilts, Pillows, Pillow Protectors, and Mattress Protectors are non-returnable unless faulty.
The store warranty applies to footwear less than one-year-old from the date of purchase and applies to defective materials and workmanship. All items sent to us which are past one year from the date of purchase will be evaluated on a case-by-case basis.
Not Covered by Warranty
- Item(s) over 1-year-old from date of purchase.
- Normal wear and tear.
- Accidental damage.
- Water/Oil damage.
Sheepskin Is a Natural Material
- It absorbs color differently from the product.
- Color may vary.
- Don’t get sheepskin wet
- Exposure to moisture can permanently damage sheepskin.
- Our shipping charges are based on the method of service and the location.
- Shipping fees charged when the order is placed are non-refundable.
- No Signature Required for Delivery
- We do recommend that you have someone available to accept the package.
- Delivery time frame
- While we make every attempt to process orders on the day they are placed, only orders placed prior to 1:00 PM with next business day shipping will be eligible to ship out the same day, providing the order information is verifiable and payment is approved.
- Orders ship and deliver Monday through Friday
- We do NOT ship or deliver on Saturdays and Sundays.
- Warehouse location
- Our warehouse is based in ADELAIDE South Australia
- Shipment Packages
- We will do our best to make sure that you receive the fewest shipments possible, and will try to send the order in one package.
- Charges are made when each item ships from the warehouse.
- We do not require signatures for most deliveries.
50 GAWLER PLACE, ADELAIDE, SA 5000
08-8232 5270 or 0410 201 128 (TEXT only)
Monday – Thursday 10 am – 5 pm
Friday 10 am – 6 pm (RUNDLE MALL STORE ONLY)
Saturday 10am – 5pm